FAQs

HOW LONG BEFORE I RECIEVE MY ITEMS?

As soon as your order is placed, we are working on it. Whilst we do our best to have orders dispatched quickly, please allow 21 days for your order to be processed ( an extra 7 if post is required). If you need your order quickly, please contact us prior to placing your order as no refunds will be given in this instance.

CAN YOU CUSTOM PERSONALISE AN ITEM?

In short Yes! 

Just email or call us prior to purchase so we can have a chat and work out the best way to get you what you want

DO YOU OFFER A MORE AFFORDABLE POST OPTION FOR 1 ITEM?

Depending on the items weight and how fragile the product is, we would love to offer a better post rate if we can. Please contact us prior to purchase to discuss options

IT HAS BEEN OVER 21 DAYS AND I HAVE NOT RECIEVED MY ITEMS

If post is the option chosen and not pick up, please allow an additional 7 days.

Of course you can always contact us to get an update on where your order is at.

Always feel free to contact us in any instance regarding an order or a general question. We are only to happy to help.

Happy Wedding Planning x